Privacy Policy
This Privacy Policy ("Policy") explains how CalendLove ("we," "us," or "our") collects, uses, and protects your personal information in accordance with the applicable data protection laws in the United Kingdom. Please read this Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
1.1 Personal Information: We may collect personal information directly from you when you create an account, use our services, or communicate with us. This may include your name, email address, phone number, and other contact details.
1.2 Usage Data: We may automatically collect certain information when you access or use our website or services. This may include your IP address, device information, browser type, and usage patterns.
2. Use of Personal Information
2.1 Service Provision: We use your personal information to provide our scheduling services, facilitate appointment bookings, and communicate with you regarding your bookings and account.
2.2 Legal Basis: We process your personal information based on one or more lawful grounds, including the performance of a contract, compliance with legal obligations, and legitimate interests pursued by us.
2.3 Marketing Communications: With your consent, we may send you promotional emails or other marketing communications about our services. You can opt-out of receiving these communications at any time.
3. Data Sharing and Disclosure
3.1 Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as hosting providers, communication tools, and analytics providers. These third parties are bound by confidentiality obligations and are prohibited from using your personal information for any other purposes.
3.2 Legal Requirements: We may disclose your personal information if required by law, legal process, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Data Transfers
We may transfer your personal information to recipients located in countries outside the United Kingdom or the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
5. Google API
5.1 Calendlove uses Google's Application Programming Interface (API) Services to enable the user authorization feature for accessing the platform. (i.e. use of your Gmail account to login). In addition, we use the API to manage your 'assistant's email' if your company uses the G-Suite and we use Calendlove's use and transfer to any other app of information received from Google APIs will adhere to the Google API Service User Data Policy, including the Limited Use Requirements.
5.2 Calendlove's use specific Google API Scopes, and the purposes for which we use them are explained below: Scope calendar.eventsCalendlove requires access to your Calendar. This is essential for determining your availability, as well as scheduling and creating interviews on your behalf. Scope gmail.readonly. This scope is employed to access the Assistant's Gmail account in a read-only mode. This enables our system to read the Assistant's mailbox and initiate necessary communication with candidates.
5.3 Calendlove utilizes OpenAI GPT technology to parse and generate corresponding responses to third-party messages. Only the anonymized body of the message is shared with OpenAI. No email addresses, nor any other private information collected from the Google API, are shared with third parties.
5.4 Calendlove's use and transfer to any other app of information received from Google APIs will adhere to the Google API Service User Data Policy, including the Limited Use Requirements.
5.5 Our system developers use your Google information to provide or improve user-facing features that are prominent to your user experience. Calendlove policies and procedures define requirements that prohibit the unauthorized use of data within the platform.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have certain rights regarding your personal information under applicable data protection laws, including the right to access, rectify, erase, restrict processing, and object to processing. You also have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights.
7. Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy policies of any third-party websites you visit.
9. Updates to this Policy
We may update this Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Policy on our website or through other means of communication.
10. Contact Us
If you have any questions or concerns about this Policy or our privacy practices, please contact us via the chat widget
Last Updated: 02/11/2023